CANCELLATION POLICY

Apart from the consultation, all bookings require a 20% non-refundable booking fee to secure any booking and will be deducted from the remaining balance of the service booked. Services are not transferrable to another person unless it is for a consultation appointment or removal.

We understand that things come up suddenly that may be out of your control but if you wish to cancel/reschedule your appointment you must provide at least 24hrs notice via phone or text message. Less than 24hrs notice for any cancellation/reschedule and “no show” will still be liable to pay for the full service booked before another booking can be made. Please be aware if you arrive late to your appointment that time will be deducted from your allocated timeframe or may not be performed due to insufficient time to conduct the service. This is to ensure it is fair for everyone and appointments run on time.

What is a Lash Lift?

A Lash Lift is a semi-permanent treatment that lifts your natural lashes to create beautifully curled lashes without having to use an eyelash curler before mascara. It is a revolutionised procedure from the old, inadequate perming techniques, we use silicone pads instead of perm rods. It is a great alternative to eyelash extensions, as it requires very little maintenance.

This is a great alternative to eyelash extensions! 

What is the difference between eyelash extensions and a lash lift?

Eyelash extensions require a single or multiple synthetic lash/es to bond to each individual natural lash to create more length and fullness and require maintenance every 2-3 weeks. Whereas a lash lift is just curling your own natural lashes with less maintenance

Who is suitable for a Lash Lift?

Your natural lashes should have adequate length.

Straight and/or downward pointing lashes

Low maintenance compared to eyelash extensions as time poor for regular upkeep

Love to still wear mascara

Who is NOT suitable for a Lash Lift?

  • Short and sparse lashes as the effect really isn’t noticeable at all.

  • If you can’t lay still or claustrophobic and can’t keep your eyes closed for up to 60 min then this treatment is not suitable

  • Trichotillomania or simple terms if you have a habit of pulling out of lashes and/or brows.

  • Can’t help constantly rubbing your lashes or sleeping face down into your pillow

  • Chronic dry eye

  • Not recommended for radiotherapy/chemotherapy clients (should wait at least a year from your last treatment).

  • Recently had blepharoplasty surgery - Most will experience an increased sensitivity in the eye area for quite a while. You need to give yourself that time to heal first. After that, you can consult with your physician to be sure. Recommended to wait at least a year.

  • Recently had lasik surgery - You will need to wait for at least 6 months before you can have a lash lift. But always consult with your treating doctor before going ahead with the treatment.

There may be other conditions/treatments/medications that you’re on/have that can affect the lift but may be discussed with your health care professional.

What are Contraindications:

A sign that someone should not continue with a particular medicine or treatment because it is or might be harmful.

It is impossible to list every potential risk/complication, but below are some of the more common ones recognised for a lash lift and must be disclosed prior to any treatment:

  • Eye Infections/disorders

  • Recent Eye Surgery within 6 months (always consult your doctor before going ahead with any treatment that can affect you)

  • Allergy to product

  • Very sensitive eyes

  • Hay fever sufferers/Watery Eyes

  • Conjunctivitis

  • Stye

  • Dry Eye Syndrome

  • Medication – Thyroxin (in some cases can prevent lashes from curling)

  • Contact Lenses – must always be removed

  • Using prescribed medicated eye drops

  • Pregnancy – during the 1st trimester

     

Preparation before treatment

Must have no eye makeup on upon arrival. Please be aware that using waterproof makeup can affect the lash lift. So do not wear these formulas at least 2 days beforehand.

Arrive to your appointment on time. Or if you need to take the makeup off just before your appointment as your coming straight from another errand you should arrive at least 5 - 10 min beforehand.

If you wear contacts, it must be removed for the treatment. So please bring a spare or glasses with you.

 

How long is the Lash Lift procedure?

Approximately 45 - 60 minutes.

 

How long will a Lash Lift last?

As there is very little aftercare it can last for up to 6-8 weeks, depending on your lash cycle.

Note: Lash serums, biotin, and/or medication(s) can affect the lash cycle, resulting in quicker lash shedding and/or growth.

Does the Lash Lift procedure hurt?

Absolutely not, It should be a relaxing and painless experience.

Your eyes will be closed for the entire treatment. We may ask you to turn your head from side to side to wash the eye area and a bit of pressure when applying/removing the silicone rod but it’s really nothing at all.

Will it damage my natural lashes?

The solutions are only applied from the base of the lash to just over half way, but never all the way to the tips

 

Do I have to have a patch test?

If you have never had a lash lift and tint done before you will need to have a patch test done for the health and safety for all parties. If you’ve ever had your hair permanently straightened/permed and/or hair dyed will also help indicate if this is ok but although very few people have a reaction to getting a lash lift doesn’t mean you won’t . What one person reacts to, another is fine or there may be even a single ingredient that you can be allergic to and cause a reaction that isn’t in another product.

A patch test is quick and simple, it will be conducted during your consultation. It consists of placing 2 drops of lotions behind the ear or the inner fold of your arm for 15 minutes. Wiping it off and waiting to see if any subsequent irritation occurs over the next 24 hours such as redness, itching or inflammation for example. If all is good you can be booked in for your treatment.

 

Can mascara be applied after the procedure?

Please wait for 24 hours before applying any type of product to your lashes except the Elleeplex Advanced Formula. After 24 hours, you may apply your usual makeup MINUS the eyelash curler

 

Can I still use an eyelash curler after a lash lift?

The whole point of a lash lift is to remove the need for a eyelash curler and it gives a better curl result. But more importantly, if you do try to use an eyelash curler you run the risk of weakening and damaging your natural lashes. 

Post Care Instructions:

Within the first 24 hours:

  • Keep your lashes dry and free of eye makeup that can disrupt the lash setting

  • If you have purchased the Elleeplex Advanced Formula apply once at night before bed

  • Avoid hot steamy showers, saunas; refrain from all heat sources including ovens, hair dryers even lighting a cigarette as that to can affect the lash lift

  • Avoid any oil-based creams and lotions near the eye area

  • Avoid any shampoo/conditioner to get into the eye areas this can encourage the tint to weaken or the the perm to relax and lose that beautiful lift.

  • For the first 48 hours please avoid using strong eye makeup removers as this can strip the tint colour.

After 24 hours:

  • You may go about your usual daily routine

  • Apply the Elleeplex Advanced Formula before mascara and before bed

DO NOT:

  • Wear waterproof mascara as removing these formula requires a bit more elbow grease which can weaken/damage your natural lash. Always be gentle with your lashes for longevity when removing any makeup/cleaning/cleansing.

  • Rub or play with your lashes. If irritation occurs rinse the eye area well with cool water and apply a clean cold wet pad/cloth to the eye area or consult with a doctor.

  • Sleep on your lashes (especially within the first 24 hours as it will kink and set the way you have slept on them).